Humana Access: How to Register Your Online Account (First-Time Users)

Click the REGISTER button in the upper right corner of the HumanaAccess.com home screen.

REGISTRATION – STEP 1

Choose a username & password.
Enter your name and email address.
For the Registration ID, select Card Number from the drop down menu and enter your number in the next box. Your Card Number is the 16-digit account number displayed on your Humana Access debit card.
- If you do not have a Humana Access debit card, you will need to enter your Employer ID. Your Employer ID includes the six-digit Group ID on your Humana medical card (highlighted in the top right in the example below). You will need to enter “HUM” followed by your Group ID followed by “MV.” (For example: HUM123456MV) In addition, you can find your Employer ID on the welcome email you received upon enrolling in your spending account or by calling our Customer Care Team at 1-800-604-6228 (TTY: 711), 8:00 a.m. - 7:00 p.m. Eastern time.

Enter your Employee ID Your Employee ID number is your 11-digit Humana Medical Plan Member ID also highlighted in the example above. Enter the digits with no space.
- If your Member ID starts with “H”, or if you do not have a Humana medical plan, you will need to chat with us on MyHumana or call our Customer Care Team at 1-800-604-6228 (TTY: 711), 8:00 a.m. - 7:00 p.m. Eastern time to get your Employee ID.
Click the box to accept Terms of Use.
Click NEXT. The process may take a few seconds. Do not click your browser’s back button or refresh the page.

REGISTRATION – STEP 2

Next, you’ll set up your secure authentication to help ensure your account is secure and private.

Select four security question from the list and provide your answers. These questions will be randomly asked during subsequent logins to ensure security.
When finished, click NEXT.

REGISTRATION – STEP 3

REGISTRATION – STEP 4

Review the information you entered during the secure authentication process, and confirm it is accurate.
Click SUBMIT SETUP INFORMATION.
A confirmation page will display the successful completion of your registration.

Other items to double-check:

Make sure the name you enter matches the name on your Humana Access card.
Make sure both the password and login ID have the correct number of characters and that all special rules are followed.
If you are unable to register or need help, chat with us on MyHumana or call our Customer Care Team at 1-800-604-6228 (TTY: 711), 8:00 a.m. - 7:00 p.m. Eastern time.

If you are no longer an active employee:

Follow the above registration steps. NOTE: If you do not have a Humana Access debit card, you will need to enter your Employer ID, which can be found by chatting with us on MyHumana or by calling our Customer Care Team at 1-800-604-6228 (TTY: 711), 8:00 a.m. - 7:00 p.m. Eastern time.

Your First Login

Once registered, you will be able to enter your username, answer security questions, and enter your password on all subsequent login attempts.

How to Register Your Account